Storytelling for Branding, the Red Bull Way

One of the questions I get asked more often (by Marketing and advertising pros, most of the time) is “Who, in your opinion, is using Storytelling to it’s full extent in their Marketing strategy?”
And although I know there are other brands doing cool stuff, I must admit I have a flaw for Red Bull. And this is why.

In my last year at school in Holland, I had made up my mind to spend (at least!) a year abroad before starting University. I had been skiing in Austria and thought that would be a good place to start. I got a job at a restaurant, working shifts. That was ok, but I was young and wanted to party, too. My Austrian friends introduced me to this local drink wrapped in blue and silver cans. They told me it had all sorts of secret ingredients that would allow me to go dancing in Italy on a Wednesday night and be up and ready to serve coffee n Austria on a Thursday morning. I won’t go into details here, but I can tell you that during the summer of 1992 Red Bull became an unmissable part of my breakfast routine. (I should add here that I never particularly liked the taste. It always reminded me of gummy bears somehow. And liquifying little animals seemed cruel, somehow. But it worked, it gave me wings. And I became a fan).

Nearly 20 years later, this local Austrian brand has conquered the world. Wikipedia will tell you they have done so “using an aggressive Marketing strategy”. Let’s say they’re right. But let’s see, what did and does their strategy really consist of? For almost two decades, their advertising campaigns were different versions of one idea: “Red Bull Gives you Wings”, and displayed the same cartoon style:

Red Bull – Confession

Today, they also use clips from the many extreme athletes they sponsor. A part from that, they have filled our cities with their blue and silver cars with huge size cans on top:

Plus, and here’s the thing: they have always been very active in sponsorship. Back in 1992, they mainly sponsored typically Austrian winter sports like snowboarding, whereas today, projects range from adventure sports and athletics, to aerial and motor sports. And, as I learned yesterday while watching Spanish national TV, they also have a true Music Academy.

What is my point here? Red Bull, before asking themselves “what story they should tell the world”, they have taken action. Today, they have many stories to share with the world, and all are based on the one thing they actually DO, which is helping people to live their lives fully (being it a waitress who loves dancing, an extreme snowboarder who wants to go for the most remote mountain, or a musician who dares to go beyond the known in music history).

Dietrich Mateschitz, Red Bull’s CEO, who one day, sitting at a bar in Asia, stated that “there was no market for energy drinks in Europe, but he would create one“, today, rules the world from his office in the tiny village of Fuschl am See. I still don’t like ground gummy bears, but I do admire coherent, transparent and action orientated people like Mr. Mateschitz. Therefore, I honestly think he is one of the few to use Storytelling to it’s full extent in their Marketing strategy.

He embodies the Screenwriter’s principle “Show, don’t tell”. Or, wrapping it up Snijders’ style: “First, act upon your values, then shape the stories you tell about what you do.”

¿Qué es una marca?

En respuesta a un post inicial de Daniel Ponte, Jaime y Borja lanzaron un meme desde su blog. En los últimos días, twitter zumba con respuestas a su pregunta ¿Que es una marca para ti?. (Encontrarás la lista actualizada de todas las respuestas en el bloc de xavi). A mí me pasó la patata caliente @mcimino y he necesitado hasta hoy para elaborar mi respuesta. No me considero una experta en el tema, por lo que dejo el Branding y el Marketing a los especialistas.

Como algunos sabéis, en mi “vida anterior” estudié diseño gráfico. Este fin de semana he recurrido a algunos de los teóricos de mis días de estudiante para recuperar el hilo perdido. Lo primero que recordé al releer a Wucius Wong, Norberto Chaves y Adrian Frutiger fue que “brand” (marca, en su voz inglesa) tiene su origen en la palabra “brandr”, que en noruego antiguo hace referencia a la práctica por parte de los productores de marcar sus productos (¡a fuego!). Las primeras prácticas de branding tienen mucho que ver con esta identificación de la empresa que hay detrás de un objeto y que se identifica a través de esa sofisticada firma que consiste en nombre+imagotipo=logotipo (más tarde se añaden estrategias de comunicación, eslóganes, campañas). Y creo que a pesar de estar hablando entre habitantes de internet, personas avanzadas y visionarias, a veces nos condiciona esta idea inicial de lo que es una marca.

Porque una marca es mucho más que un sello (quemado al fuego, impreso o convertido en píxels). Una marca, sea personal o de empresa, producto, servicio, es la expresión de una identidad. Y esta identidad, ese ¿quién es? o ¿qué es? existe al margen de la opinión que tiene el mundo exterior de ella. Todo lo que rodea la identidad es susceptible de cambio y de mejora. Así, una marca puede recibir críticas y reaccionar ante ellas, puede observar cómo empeora su reputación y actuar para mejorarla. Puede reinventarse o morir. Y en el proceso, evolucionará. Pero su esencia quedará intacta.

Y paso la memepelota a @isabelsabadi @ricardcastellet y @joanjimenez, porque me encantará conocer su opinión respecto a la marca. ;-)